Last updated: June 2026
Neuro & Coluna Rio respects your privacy and is committed to protecting the personal data of patients, family members, visitors and other users of its communication channels.
This Privacy Policy explains, in a clear manner, how we may collect, use, store and protect personal information provided through our website and contact channels.
We may collect information provided directly by users, including:
Name;
Telephone number and email address;
Preferred clinic location or medical specialty;
Information submitted through forms, messages or appointment requests;
Data required to respond to questions and provide assistance;
Technical browsing data, such as IP address, device type, browser and pages visited.
If a user provides health-related information, such data will be handled with enhanced care, confidentiality and restricted access.
Information may be used to:
Respond to questions and requests;
Schedule and confirm appointments;
Direct the patient to the most appropriate specialist or clinic location;
Provide medical and administrative assistance;
Maintain the security and proper functioning of the website;
Comply with legal, regulatory and professional obligations;
Improve our communication channels and user experience.
Health-related information is considered sensitive personal data and is subject to special protection.
Such information may be used when necessary to provide healthcare services, protect life, conduct medical care, comply with legal obligations or exercise legal rights, always in accordance with applicable legislation and professional confidentiality requirements.
Information submitted through the website or WhatsApp does not replace a medical consultation, clinical evaluation or emergency care.
Neuro & Coluna Rio does not sell personal data.
Information may be shared only when necessary with:
Healthcare professionals and teams involved in the patient’s care;
Technology, hosting, communication or appointment service providers;
Service providers that assist with the operation of the clinic and website;
Public authorities, when required by law or by a competent authority.
All data sharing is limited to what is necessary and compatible with the purpose for which the information was collected.
We adopt administrative and technological measures designed to protect personal data against unauthorized access, loss, alteration, disclosure or misuse.
Data will be retained only for as long as necessary to fulfill the purposes described in this Policy, provide the requested services and comply with legal, regulatory and professional obligations.
Where applicable, data subjects may request:
Confirmation that their data is being processed;
Access to their personal data;
Correction of incomplete, inaccurate or outdated information;
Information about the use and sharing of their data;
Anonymization, restriction or deletion of data processed improperly;
Withdrawal of consent;
Review of automated decisions, when applicable.
Certain information may be retained when required by law, regulation or professional obligations, including the preservation of medical records and care history.
Our website may contain links to external services, such as WhatsApp, maps, social media platforms or appointment tools.
Each platform has its own privacy practices, and Neuro & Coluna Rio is not responsible for data processing carried out directly by these third parties.
For questions about this Policy or requests related to your personal data, please contact:
Neuro & Coluna Rio
Email: [email protected]
This Policy may be updated to reflect legal, operational or technological changes. The most recent version will always be available on this website.
